OVERVIEW

This policy describes how returns are managed for online purchases, along with the general conditions for getting a refund when a return is validated.

MAIN CONDITIONS

Products must be returned in a condition compatible with inspection and restocking. They must be unused, complete, and protected so their integrity is maintained.

TIME LIMITS

A return request must be raised within the period stated from receipt. Requests submitted outside this window may not be accepted.

EXCLUSIONS

Customised items, certain opened products that cannot be resold, and digital content already accessed are generally excluded from returns.

SUBMITTING A REQUEST

Log in to your customer account, open your order history and select the item to return. Confirm the request to access the return steps.

INSPECTION ON RECEIPT

On arrival of the item, we carry out an inspection to check its condition, completeness and conformity with the original order.

REFUND AFTER APPROVAL

If the return is accepted, the refund is triggered via the original payment method. Timescales for it appearing may vary between banks and providers.

EXCHANGE OR REPLACEMENT

An exchange may be offered subject to availability. A replacement may also be considered in certain situations, particularly where a fault is confirmed.

MULTIPLE RETURNS

For an order containing several products, you may return one or more items, provided each complies with the return conditions.

FAIRNESS AND CONSISTENCY

This policy aims to ensure consistent and equitable treatment. Returns that do not meet the conditions may be refused in order to preserve the integrity of the service.